Return & Cancellation Policy
emaango LLC offers FREE SHIPPING to our domestic customers in UAE. Standard delivery time is 2-3 working days.
Express delivery time is 1 day which is chargeable @ Dhs 20 for Dubai, Sharjah, Ajman, RAK, UQ, Fujairah & Dhs 30 for Abu Dhabi.
You can track your shipment on Track Your Order.
International shipping charges will vary according to country. Please proceed to cart to view shipping cost for your destination.
Orders can be canceled for free any time until the order is shipped. Once shipped, the order cannot be cancelled, and a return order will need to be activated after the order is received. Please follow instructions for label and shipping on Return Order. All terms and conditions remain the same as within the Return Policy.
If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it within 15 days from Date of Delivery. Returns must be unworn and in the state that you received them with the price tag attached.
We offer FREE Return Shipping for UAE domestic orders. To request a return shipping label for your purchase, simply fill the Online Return Form. For international returns, return shipping and insurance are the responsibility of the customer.
For your convenience, we offer the following payment methods:
- Credit cards/Debit cards: American Express, Visa, MasterCard, mada, STC Pay, Oman Net & more
- Cash on Delivery (COD) available for UAE customers.
International Customs, Duties and Taxes
The local customs office of the destination country may impose customs fees, import duties, taxes, and compliance and other government agency charges to your international order. The recipient of the shipment will be responsible for all the additional charges required for customs clearance. On the arrival of your order at customs, you will either be contacted by our shipper or directly by the customs office to arrange for the payment of any charges that may be due
Ring Re-sizing & Repair Policy
Each emaango LLC ring comes with the option of one free resizing during the first year of ownership. Customers (international and domestic) will have to pay for shipping both ways.
Where evidence is provided that a product is received damaged, emaango LLC will provide free repair service, if requested within 3 days of product delivery.